Frequently Asked Questions

What is KetoCan?

We are a 100% Canadian owned subscription box company bringing you Ketogenic friendly products right to your doorstep - you click, we ship!

What is a Ketogenic Diet?

The  ketogenic diet is a high-fat, moderate protein, low-carb diet that forces the body to burn fats rather than carbohydrates. Usually, the body converts carbs to glucose and uses it as the main energy source. If there is  very little carbohydrate in the diet, the liver converts fat into fatty acids and ketone bodies. The ketone bodies pass into the brain and replace glucose as an energy source. This has positive health benefits such as: weight-loss, improved concentration and focus, decrease in depression and anxiety and a spike in energy.

When does my box ship?

We ship out our boxes every 12th of the month. If the 12th falls on a weekend we try and get them out the Friday before the 12th.

What carrier do you ship with?

We ship with Canada Post. A tracking number will be sent to your email address on file to let you know your box has been shipped. Please allow 24 hours from the time you receive the email for the tracking information to become available.

How do I cancel my subscription?

We understand there are many circumstances that would cause for cancellation of your subscription. Just log in to your KetoCan account, click on manage my profile and you can cancel your subscription there. You can also update your payment options, address, and any other information.

What can I do if I have an Allergy?

We try our best to keep all of our subscribers happy Keto'ers! If you have an allergy and would not like to be sent products containing that allergen please email Diane directly at diane@ketocanbox.com.

What if I don't like the products I receive? Or What if there is a damaged product?

We try our best to find the best products that are Keto friendly, but every Keto'er is different! The beauty of a subscription box is trying new products that you might not have - and there are bound to be some that you do not like. If there is a damaged product please email Diane directly at diane@ketocanbox.com for resolution.

What is the difference between Ketosis and Ketoacidosis?

Please refer to the article below for more information on the difference between Ketosis and Ketoacidosis:

http://www.healthline.com/health/ketosis-vs-ketoacidosis

Your future self will thank you.